Policies

In some cases, our photos may showcase a general theme or style and may include a unique vase that cannot be perfectly replicated. While the actual bouquet may not exactly match the photo, it will maintain a similar vibe. Occasionally, substitutions of flowers and/or containers may occur due to weather, seasonal changes, and market conditions that can affect availability. If substitutions are necessary for the gift you have selected, we will ensure that the style, theme, and color scheme of your arrangement are preserved, and we will only substitute items of equal or higher value.

If specific design elements are particularly important for your order, please include them in the florist instructions at checkout or contact us to confirm availability.

We accept returns within 3 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.